COVID-19 Information

Temporary Changes in Office Policy (updated: 09/30/20)

  • Prior to the date of your appointment, please complete the registration sent to you via text message.  We kindly ask that you do this as soon as possible. This will limit the amount of time you have to spend in our office filling out paperwork.
  • Please bring your mask. Face coverings are required for everyone in our offices.
  • Upon arrival to our office, please park and remain in your car until our staff calls to notify you that your room is ready. Welcome to your own personal waiting room! For your safety and the safety of our staff, our waiting rooms are currently not being used.
  • Once parked, please self check-in using your patient portal account (click here). You will be able to pay your copayment at this point, if you have not already done so.
  • If you have waited longer than 15 minutes beyond your appointment time and have not yet heard from our staff, please give us a call. We will be happy to check in with your provider and confirm your estimated wait time.
  • When your room is ready, our staff will call you to enter the office.
  • All locations will continue to screen all persons entering our office for well appointments. This will include a temperature screening, as well as screening questions regarding symptoms and potential exposures to COVID-19.

  • We are NOT accepting any walk-in’s until further notice.  All patients REQUIRE an appointment to visit our office.
  • All sick visits with viral symptoms continue to be seen in our Royal Palm Beach location – if this should change, we will send correspondence to advise you.
  • Please limit visits to one parent/guardian and leave other children at home, if possible, to avoid the potential of unnecessary exposure.
  • If you need to drop off school or sports forms, you may do so at any location. Please remember your mask!
  • We have implemented a new check-in system.  You will receive a text prior to your appointment. Please complete the information prior to coming into the office.
  • Remember that your child’s patient portal account is also a great way to communicate with our medical staff.  We are experiencing very high call volumes and with this method of secure communication you can avoid the potential of long hold times.
  • We have begun tele-health visits for those routine behavioral medication check-ups and some sick children.  Our staff will instruct you on how to make these appointments and wait in the Virtual Waiting Room for your providers.  Click here for more information.
  • You will be offered hand sanitizer at all offices.
  • Please monitor your email for office policy changes – We know we’ve communicated a lot of information over the last few months, but this is the fastest and easiest way to make sure you stay up to date on all office policies, as they sometimes have to change with short notice. Thank you for your patience and attention to our messages!

Latest Information

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2019 Novel Coronavirus (COVID-19)

March 12th, 2020|0 Comments

2019 Novel Coronavirus (COVID-19) ​​Human Coronaviruses are a family of viruses that usually cause illnesses like the common cold. Almost everyone gets one of these viruses at some point in their lives. Most of [...]

COVID-19 General Information

​​Human Coronaviruses are a family of viruses that usually cause illnesses like the common cold. Almost everyone gets one of these viruses at some point in their lives. Most of the time the illness only lasts for a short time.

It was discovered in December 2019 and has now spread throughout the world. As the virus spreads, we are seeing some people with mild illness, some who get very sick, and some who have died. The reason health officials are concerned is because the virus is new, which makes it hard to predict how it will continue to affect people. Researchers and doctors are learning more about it every day, including exactly how it spreads and who is most at risk.

Symptoms of COVID​​-19

Symptoms of COVID-19 can range from mild to severe and can include:

  • Fever
  • Cough
  • Shortness of breath

Who is at ris​​k?

According to the CDC, children do not seem to be at higher risk for getting COVID-19. However, some people are, including

  • Older adults
  • People who have serious chronic medical conditions like:
    • Heart disease​
    • Diabetes
    • Lung disease
    • Suppressed immune systems

How to protect your fa​mily

There is currently no vaccine to prevent COVID-19, but there are a few things you can do to keep your family healthy:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer. Look for one that is 60% or higher alcohol-based.
  • Keep your kids away from others who are sick or keep them home if they are ill.
  • Teach kids to cough and sneeze into a tissue (make sure to throw it away after each use!) or to cough and sneeze into their arm or elbow, not their hands.
  • Clean and disinfect your home as usual using regular household cleaning sprays or wipes.
  • Avoid touching your face; teach your children to do the same.
  • Avoid travel to highly infected areas.

A note about face masks and face coverings: Everyone over the age of 2 should wear a face covering when in public spaces.  Regardless of any known or unknown exposure to the virus or even have no symptoms, please wear a face covering.  The CDC just published a study that showed 40% of Covid-19 transmission is by people who are asymptomatic, or have no symptoms.  Face coverings are not to protect you, but protect those people around you from potential exposure.  N95 masks, those worn by medical professionals, protect both the individual wearing them as well as those around them.

If your child has been exposed to COVID-19, or you are concerned about your child’s symptoms, call your pediatrician immediately.

How to prepare for the possi​bility of school or childcare closings

If there is a COVID-19 outbreak in your community, local public health officials may decide to temporarily close schools and childcare centers to help slow the spread of the virus. Schools also may decide to dismiss students early if there are too many students or staff absent. Many schools use email to update families. Be sure your child’s school knows how to get in touch with you.

Working parents can be prepared by having alternative childcare plans or talking with their employers about work from home options during school closings. If your child attends a college or university, encourage them to learn about the school’s plan for a COVID-19 outbreak.

If your children need to stay at home due to the outbreak, try to keep their days as routine and scheduled as possible. Here are a few tips that can help:

  • Read books with your child. It’s not only fun, but reading together strengthens your bond with your child AND helps their development.
  • Make time for active play. Bring out the blocks, balls, jump ropes and buckets and let the creativity go. Play games that kids of all ages can play, like tag or duck duck goose. Let your kids make up new games. Encourage older kids to make up a workout or dance to keep them moving.
  • Keep an eye on media time. Whenever possible, play video games or go online with your child to keep that time structured and limited. If kids are missing their school friends or other family, try video chats to stay in touch.

Talking to children about C​​OVID-19

There’s a lot of news coverage about the outbreak of COVID-19 and it can be overwhelming for parents and frightening to kids. The American Academy of Pediatrics encourages parents and others who work closely with children to filter information and talk about it in a way that their child can understand. These tips can help:

  • Simple reassurance. Remind children that researchers and doctors are learning as much as they can, as quickly as they can, about the virus and are taking steps to keep everyone safe.
  • Give them control. It’s also a great time to remind your children of what they can do to help – washing their hands often, coughing into a tissue or their sleeves, and getting enough sleep.
  • Watch for signs of anxiety. Children may not have the words to express their worry, but you may see signs of it. They may get cranky, be more clingy, have trouble sleeping, or seem distracted. Keep the reassurance going and try to stick to your normal routines.
  • Monitor their media. Keep young children away from frightening images they may see on TV, social media, computers, etc. For older children, talk together about what they are hearing on the news and correct any misinformation or rumors you may hear.
  • Be a good role model. COVID-19 doesn’t discriminate and neither should we. While COVID-19 started in Wuhan, China, it doesn’t mean that having Asian ancestry – or any other ancestry – makes someone more susceptible to the virus or more contagious. Stigma and discrimination hurt everyone by creating fear or anger towards others. When you show empathy and support to those who are ill, your children will too.

Stay infor​med

Families are encouraged to stay up to date about this situation as we learn more about how to prevent this virus from spreading in homes and in communities.

More Information:

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American Academy of Pediatrics (Copyright © 2020)