Telephone Calls

Telephone Calls

During your child's life, we know that many questions will arise. Our nursing staff is available to answer the routine, everyday questions. Our physicians and pediatric nurse practitioners are also available to answer the more complicated questions.

Please call during regular office hours with these routine questions as well as requests for medications, prescription renewals, appointments, and explanations of bills.

We are available for emergencies 24 hours a day, seven days a week. When you call after hours, you will hear a recorded message. Please listen to the prompts carefully. The message you leave will be forwarded to the on call provider. You will be contacted within one hour after leaving your message. If you have not been called within one hour, an error may have occurred, so please try again. If you have caller ID block we may not be able to reach you unless it is disabled.

If you call us during normal office hours, you should expect to receive a call back from one of our nurses within a few hours. If you don't hear from us, please call us back. If you call from work, please leave a number we can reach you directly and leave your home number as well as a cellular phone number if you have one.

If you call us on Saturdays, Sundays and holidays during times that we may be seeing patients in the on-call office, you will be given instructions so that you can make an appointment if needed, or have your questions answered.

From living in south Florida, we know that hurricane season begins on June 1st and ends November 30th. We have learned a lot from the storms of the past and now hope to be able to better care for our patients should we experience another storm in the future. We will see patients in our Loxahatchee office with or without power or telephone service every morning after a storm. We will not open our Boynton or West Palm Beach offices until power is fully restored so all patients regardless of which office they normally attend should go to the Loxahatchee office. We hope that you will never need this information.

If you have a serious emergency, our service will contact us immediately. If you believe it is a life-threatening emergency, please call 911.