When to Call Our Office?
CALL US IF YOU HAVE QUESTIONS!
We would rather have you call, or bring your child in, rather than having you neglect a potentially serious problem.
Minor illnesses are more frequent in children than in adults. They are rarely of any great consequence.
During your child’s life, we know that many questions will arise. Our nursing staff is available to answer the routine, everyday questions, while our physicians and pediatric nurse practitioners who are available to answer more complicated questions, 24 hours a day, 7 days a week, 365 days a year.
Please call during regular office hours with the routine questions as well as requests for medications, prescription renewals, appointments, and explanations of bills.
We are available for emergencies all other times outside of our normal office hours. When you call after hours, you will hear a recorded message. Please listen to the prompts carefully. The message you leave will be forwarded to the on call provider. You will be contacted within two hours after leaving your message, often within the hour. If you have not been called within this time frame, an error may have occurred, so please try again. Please disable all CallerID blockers as that may prevent us from returning your call.
If you call us during normal office hours, you should expect to receive a call back from one of our nurses within a few hours. If you don’t hear from us, please call us back. If you call from work, please leave a number we can reach you directly and leave your home number as well as a cellular phone number if you have one.
If you call us on Saturdays, Sundays and holidays, during times that we may be seeing patients in the on-call office, you will be given instructions so that you can make an appointment if needed, or have your questions answered.
Living in south Florida, we know that hurricane season begins on June 1st and ends November 30th. We have learned a lot from the storms of the past and now hope to be able to better care for our patients should we experience another storm in the future. We will see patients in our Loxahatchee (Royal Palm Beach) office with or without power or telephone service every morning after a storm. We will not open our Boynton Beach or West Palm Beach offices until power is fully restored. All patients, regardless of their primary office, should go to the Loxahatchee (Royal Palm Beach) office to seek care.
Examples of problems that should be reported to us include:
THE MORNING OF YOUR VIRTUAL VISIT APPOINTMENT: Log on to the patient portal and self check-in for your visit. This MUST be done no later than 15 minutes prior to your scheduled appointment time. [...]