Below please find the answers to the most common questions we receive from patients. More often than not, the answer you seek is below and will save you from having to call into our Call Center or send a patient portal message to the practice:
Yes. Please call our office at (561) 509-5009 to schedule that first appointment!
We also offer new patients the ability to tour their preferred office and speak to one of our providers about the amazing care your child will receive at Palm Beach Pediatrics.
We have a special mental health program to meet the needs of all children and adolescents with mental health diagnoses. Our providers evaluate and treat most psychiatric disorders. We follow the AAP guidelines for treatment and management of medications requiring all patients to have an annual well exam and minimal 6-month follow-ups for medication management.
Please visit our Behavioral Health page for more information.
Welcome, we’re so happy you’ve chosen us for your child’s pediatric medical home!
- The first step is to call our office to arrange your child’s first visit.
- You will need to request your child’s records from your previous pediatrician and ask that they be sent to PBP. You can do this by completing the Release of Information form completely in your new patient paperwork (this will come to you by text once you make that first appointment!), or you can call you previous pediatrician directly and arrange for them to send the records to PBP.
Yes. We follow the Florida Department of Health requirements for children and adolescents to attend daycare and school. We recommend other vaccines that are not required by the Department of Health for daycare and school attendance, but are in the CDC and AAP guidelines, such as influenza and HPV vaccine. We do not allow religious exemptions for required vaccines and will not be able to care for your child if you prefer this option.
Yes. We are available to care of your children 24 hours a day, 7 days a week, 365 days a year. We see patients within our offices Monday – Thursday until 7:30p, Friday’s until 5:30pm, and every weekend morning, by appointment only, to care for your children. Please note, Sunday appointments are for urgent cases only, as determined by our triage nursing staff.
Our Call Center opens at 7:30a, Monday thru Friday, to schedule same-day and future appointments.
Please visit our Billing and Insurance page for more information.
Yes. As your children’s medical home, we understand that continuity of care is key! Check-ups are scheduled with your preferred provider.
While we try our best to schedule your sick child with your preferred provider, due to provider schedules, it may not always be possible to be seen in a timely fashion to address your concerns. We suggest meeting two or three providers within our practice so you are more likely to see someone you know and are comfortable with.
We take care of adolescents into young adulthood from birth to 23 years of age.
For any true emergency, call 911 immediately and EMS will take your child to the closest ER.
For any urgent issues, please call our office to determine if the emergency room is necessary. We will direct you to the hospital or urgent care we recommend at that time.
Yes. We have same day sick appointments every day, including Saturday and Sunday, to provide the best continuity of care. We dissuade patients from going to the Emergency Room, unless it is a true emergency.
We typically recommend your baby’s first weight check within 2 days of going home from the hospital. Please visit our Expecting Parents page for more information.
Yes! We know that it typically takes insurance companies 30-60 days to enroll your child for benefits. We simply ask that you proactively communicate with your insurance company to ensure this is completed in a timely manner, and we will submit your newborn’s claims to your insurance for payment once enrollment is complete. Pro tip: If you have a Medicaid or HMO policy, please remember to ask your insurance to assign one of our physicians as your PCP!
Yes! Our office regularly schedules OB appointments at each of our offices. You are welcome to complete this appointment by telehealth or in person – what’s important is that you are comfortable and in a setting that allows you to have your questions answered.
Please visit our Expecting Parents page for more information.
We will always do our best to accommodate seeing multiple children when needed. We do ask that you consider how this best works for your family – do you have a teen who may not want younger siblings present? Are you able to bring another adult with you, so you may speak with the provider and have your questions answered thoroughly? While bringing multiple children in one visit is convenient, it is sometimes not the best setting for all families.
There is no charge for completion of forms that are brought to your child’s well visit appointment. However, if you request forms outside of your child’s annual well visit, there will be an additional charge to complete them, as they require additional time and attention from your provider and our staff.
Please visit our Guide to the Patient Portal page.
Patient feedback is always welcomed and very much appreciated.
We have a Message a Manager feature on our website that allows you to directly write to a manager and express any concerns relating to your visit and patient experience. You are also welcome to submit staff compliments here as well, if a member of our team goes above and beyond for you! This message portal is answered daily, and you will hear back directly from a member of our leadership team within the same business day.
Our reputation is extremely important to us and we ask that you please give us a chance to address your issue, before going to social media to “vent”, as that is in no ones best interest and may result in your child(ren) being discharged from our practice.