OUR OFFICES WILL BE CLOSING AT 1:00PM TODAY TO CELEBRATE OUR STAFF FOR ANOTHER GREAT YEAR!!

IF YOU HAVE A MEDICAL EMERGENCY, PLEASE DIAL 911

 
If you have an URGENT matter that CANNOT wait until regular business hours tomorrow, 12/7, please call (561) 509-5009.
 

For ALL non-urgent matters, please contact us tomorrow 12/7 during our regular business hours 7:30am – 5:00pm, or via your child’s patient portal account.

IMPORTANT ANNOUNCEMENT

OUR OFFICES WILL BE CLOSING AT 1:00PM TODAY TO CELEBRATE OUR STAFF FOR ANOTHER GREAT YEAR!!
 
IF YOU HAVE A MEDICAL EMERGENCY, PLEASE DIAL 911
 
If you have an URGENT matter that CANNOT wait until regular business hours tomorrow, 12/9, please call (561) 509-5009.
 
For ALL non-urgent matters, please contact us tomorrow 12/9 during our regular business hours 7:30am - 5:00pm, or via your child's patient portal account.

(561) 509-5009

Frequently Asked Questions (FAQs)

Frequently Asked Questions

Below please find the answers to the most common questions we receive from patients.  More often than not, the answer you seek is below and will save you from having to call into our Call Center or send a patient portal message to the practice:

Are you accepting new patients?

Yes. Please call our office at (561) 509-5009 to schedule that first appointment!

 

We also offer new patients the ability to tour their preferred office and speak to one of our providers about the amazing care your child will receive at Palm Beach Pediatrics.

Do you manage mental health disorders, like ADHD and anxiety?

We have a special mental health program to meet the needs of all children and adolescents with mental health diagnoses. Our providers evaluate and treat most psychiatric disorders.  We follow the AAP guidelines for treatment and management of medications requiring all patients to have an annual well exam and minimal 6-month follow-ups for medication management.

 

Please visit our Behavioral Health page for more information.

How to do I change my pediatrician to Palm Beach Pediatrics

Welcome, we’re so happy you’ve chosen us for your child’s pediatric medical home!

  1. The first step is to call our office to arrange your child’s first visit. 
  2. You will need to request your child’s records from your previous pediatrician and ask that they be sent to PBP. You can do this by completing the Release of Information form completely in your new patient paperwork (this will come to you by text once you make that first appointment!), or you can call you previous pediatrician directly and arrange for them to send the records to PBP.
Do you require that my children are fully immunized to be patients?

Yes. We follow the Florida Department of Health requirements for children and adolescents to attend daycare and school. We recommend other vaccines that are not required by the Department of Health for daycare and school attendance, but are in the CDC and AAP guidelines, such as influenza and HPV vaccine. We do not allow religious exemptions for required vaccines and will not be able to care for your child if you prefer this option.

Do you have weekend hours?

Yes. We are available to care of your children 24 hours a day, 7 days a week, 365 days a year.  We see patients within our offices Monday – Thursday until 7:30p, Friday’s until 5:30pm, and every weekend morning, by appointment only, to care for your children. Please note, Sunday appointments are for urgent cases only, as determined by our triage nursing staff.

 

Our Call Center opens at 7:30a, Monday thru Friday, to schedule same-day and future appointments.

What insurance plans do you take?

Please visit our Billing and Insurance page for more information.

Can I choose to always see the same provider?

Yes. As your children’s medical home, we understand that continuity of care is key! Check-ups are scheduled with your preferred provider. 

 

While we try our best to schedule your sick child with your preferred provider, due to provider schedules, it may not always be possible to be seen in a timely fashion to address your concerns.  We suggest meeting two or three providers within our practice so you are more likely to see someone you know and are comfortable with.

Until what age will you see my child?

We take care of adolescents into young adulthood from birth to 23 years of age.

If my child needs to go to the Emergency Room, which one do you recommend?

For any true emergency, call 911 immediately and EMS will take your child to the closest ER.

 

For any urgent issues, please call our office to determine if the emergency room is necessary.  We will direct you to the hospital or urgent care we recommend at that time.

If my child is sick, will you be able to see him/her today?

Yes.  We have same day sick appointments every day, including Saturday and Sunday, to provide the best continuity of care. We dissuade patients from going to the Emergency Room, unless it is a true emergency. 

How soon do we make the first appointment for our newborn?

We typically recommend your baby’s first weight check within 2 days of going home from the hospital.  Please visit our Expecting Parents page for more information.

Will you see my newborn without insurance?

Yes!  We know that it typically takes insurance companies 30-60 days to enroll your child for benefits. We simply ask that you proactively communicate with your insurance company to ensure this is completed in a timely manner, and we will submit your newborn’s claims to your insurance for payment once enrollment is complete. Pro tip: If you have a Medicaid or HMO policy, please remember to ask your insurance to assign one of our physicians as your PCP!

Can I meet a provider before my newborn arrives?

Yes! Our office regularly schedules OB appointments at each of our offices. You are welcome to complete this appointment by telehealth or in person – what’s important is that you are comfortable and in a setting that allows you to have your questions answered.

Please visit our Expecting Parents page for more information.

What is the correct dose of Tylenol or Motrin / Advil?

The following charts, published by the American Academy of Pediatrics, details the proper dosage for both, Tylenol (acetaminophen), and Motrin / Advil (ibruprofen) based on your child’s weight:

 

Tylenol (acetaminophen)
Acetaminophen Dosing Chart
(click image to enlarge)

Motrin / Advil (ibruprofen)Ibruprofen Dosing Chart

Can I bring all of my children to the office for appointments at one time?

We will always do our best to accommodate seeing multiple children when needed. We do ask that you consider how this best works for your family – do you have a teen who may not want younger siblings present? Are you able to bring another adult with you, so you may speak with the provider and have your questions answered thoroughly? While bringing multiple children in one visit is convenient, it is sometimes not the best setting for all families.

Are there any charges for forms such as camp physicals and sports physicals?
There is no charge for completion of forms that are brought to your child’s well visit appointment. However, if you request forms outside of your child’s annual well visit, there will be an additional charge to complete them, as they require additional time and attention from your provider and our staff.
Where do I find my child’s referral to a specialist, school forms, or return to school note on the portal?

Please visit our Guide to the Patient Portal page.

What if I have an issue I would like to discuss with management?

Patient feedback is always welcomed and very much appreciated.

 

We have a Message a Manager feature on our website that allows you to directly write to a manager and express any concerns relating to your visit and patient experience. You are also welcome to submit staff compliments here as well, if a member of our team goes above and beyond for you! This message portal is answered daily, and you will hear back directly from a member of our leadership team within the same business day.

 

Our reputation is extremely important to us and we ask that you please give us a chance to address your issue, before going to social media to “vent”, as that is in no ones best interest and may result in your child(ren) being discharged from our practice.

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